Terms and Conditions
Terms & Conditions
Please read ahead of registering and/or attending an event.
1. General Terms
1.1 By entering a Fix Event, you agree to these Terms and Conditions.
1.2 Fix Events reserves the right to modify or substitute any of these terms and conditions and any other rules and regulations of the event at any given time without prior notice.
1.3 Any updates or modifications to the event, including changes to these terms and conditions, will be posted on the official event website and will take effect immediately upon publication. Participants are responsible for keeping themselves informed of such updates.
The Organiser shall not be liable for any loss or inconvenience resulting from failure to do so.
2. Entry and Participation
2.1 Entry to Fix Events requires agreeing to these Terms and Conditions.
2.2 By entering, participants agree to receive event-related communications. Contact information will not be shared with third parties without consent. Name, DOB, gender are shared with our Timing Company for the results (but not email).
2.3 Fix Events reserves the right to amend or cancel events without prior notice, including changes to race time, date, venue, fees, or prizes.
2.4 Group and Third-Party Bookings: Participants agree that where a booking is made on behalf of others, all participants included in the booking are bound by these Terms and Conditions. It is the responsibility of the individual making the booking to ensure that all participants have read and understood these terms.
2.5 When entering on the day of an event, in person, by confirming your full name and DOB you understand that you are agreeing to our full terms and conditions stated above and below.
2.6 When registering for an event all participants are agreeing to abide by our Code of Conduct (see below terms) at all race venues and Fix Event organised events. All decisions about appropriate or inappropriate behaviour are at the sole discretion of the event organisers.
2.7 If any details provided by you on your registration form change you must notify The Fix Events immediately in writing by emailing info@thefixevents.com Alternatively you can update your details via your online profile account.
2.8. The Fix Events reserve the right to cancel your participation in the event if any information provided by you is found to be inaccurate in any way.
3. Refund and Transfer Policy
3.1 Fix Events operates a no refunds policy. Once a participant’s registration has been duly processed, no refund will be made for any participant who does not subsequently take part in the event for any reason.
3.2 No refund will be provided if the event is cancelled due to force majeure, including circumstances beyond the control of the Fix Events that render it impossible or unsafe to hold the event.
3.3 No refund will be made for wrongful or multiple registrations.
3.4 If you cannot attend and notify us at least 7 days prior to the event you may:
• Transfer your entry to another person.
• Transfer to another Fix event.
• Receive credit as voucher points for future events.
3.5 Up to and including event day you can choose one of the following options:
• Transfer your place to someone you know who would like to take part.
• Downgrade your entry to a shorter distance (subject to availability).
• Complete the event virtually at any time and receive your medal by post.
3.6 If you booked through a 3rd party platform your credit for voucher points will be less the commission taken by those platforms.
3.7 City v Wharf Corporate Entry - Cancellation, Deferral & Transfer Policy:
If you let us know at least 7 days before your event, you can defer your entry and receive the equivalent value of your entry fee as voucher points, credited to either the booker's Fix profile or the individual runner's Fix profile. These voucher points can be used towards a future Fix event and/or next year's City v Wharf event.
Up to and including event day you may instead choose one of the following options:
• Transfer your place to someone you know who would like to take part.
• Downgrade your entry to a shorter distance (subject to availability).
• Complete the event virtually at any time and receive your medal by post.
If you are paying by invoice full payment is required within 14 days of receipt. Any cancellations or withdrawals made during this period or at any time up to and including the day of the event, will be subject to the same Terms & Conditions outlined above.
4. Age Restrictions
4.1 Adults or guardians entering minors into children's or adult races do so at their own risk. Children remain the responsibility of their parents/guardian throughout our events. If the parent/guardian is satisfied the child/children can confidently run unaccompanied they maydo so, with a parent/guardian always remaining onsite.
4.2 The standard age requirement for triathlon is 16.
5. Liability and Risk Acknowledgement
5.1 Participants enter Fix Events at their own risk.
5.2 Fix Events accepts no liability for any injury, illness, loss, or damage to personal property before, during, or after the event.
5.3 Fix Events will take all reasonable measures to ensure the safety of participants; however, participants take part in the event at their own risk. Fix Events shall not be liable for any injury, accident, or death arising from or in connection with training for or participation in the event. Participants are strongly advised to undergo a medical examination or consult a medical professional prior to registration and the event, and to ensure they are physically fit to participate.
5.4 It is the participant's responsibility to ensure they are fit and healthy enough to participate. Fix Events is not liable for injuries/illness caused by pre-existing conditions nor lack of proper fuelling and hydration. Limited water (mostly cupped from tubs) will be available at the events but hydration and fuelling remain the responsibility of the participant. Fix Events holds no responsibility when it comes to the participants hydration before, during nor after an event.
5.5 Fix Events will not be liable for injuries resulting from weather-related conditions, including but not limited to:
• Wind, ice, snow, or rain
• Falling infrastructure due to strong winds
• Slips, trips, or falls caused by wet or icy surfaces
• Overheating due to high temperatures or extreme heat conditions
If participants choose not to take part in an event due to weather conditions, they can run the event virtually anywhere and anytime and receive their medal through the post. The participant must email Fix Events on the day of the event to change to the virtual. No refunds or transfers to another event will be permitted.
5.6 Fix Events accepts no liability for injuries resulting from:
• Trips or falls on matting, wires, potholes, or loose equipment
• Actions of other participants or members of the public
• Hazards in outdoor and uncontrolled environments, including but not limited to uneven terrain, potholes, wildlife, and other natural hazards.
5.7 Fix Events will not be held liable for any injuries resulting from a participant's lack of vigilance, including but not limited to trips, slips, or falls caused by failure to observe obstacles, uneven terrain, or other course hazards. Participants are fully responsible for navigating the event safely.
5.8 Fix Events accepts no liability for:
• Business losses (loss of profit, business interruption, or business opportunity)
• Indirect or consequential losses (travel or accommodation costs)
5.9 Participants must secure their personal belongings. Fix Events is not responsible for the loss, theft, or damage of items.
5.10 Assumption of Inherent Risks: Participants accept the inherent risks of endurance events, including but not limited to physical strain, injury, dehydration, or even death.
5.10.1 The participant accepts and agree that the event carries certain inherent danger and risks may or may not be readily foreseeable including without limitations to personal injury, damage to property or death and his/her participation in the event is voluntarily in spite potential risks and danger.
5.10.2 Participant warrants that he/she is in good physical condition and have sufficient preparations and is able to safely participate in the event. The participant is fully aware of the risks and hazard inherent in participating in the event, including the possibility of serious physical trauma, injury or death.
5.10.3 In consideration of the Fix Events allowing or accepting (without liability) the participant to participate they shall be deem to have agreed as follows:
5.10.4 Accept and assume all of the risk and danger and any potential risks and dangers in connection with the participants' participation in the event.
5.10.5 To the fullest extent permitted by applicable, neither the Fix Events and relevant authorities whose property or personnel are used, or sponsoring, co-sponsoring and other company parties and individual related to the event and their respective directors, officers, employees, agents, representative, volunteers, related corporation, subsidiary and affiliate (collectively “releases”) shall be responsible and liable in any manner for any costs, expenses, loss, damages, liabilities, injury or death cause participation in the event.
5.10.6 Fully and forever releases the releasees from all and any liability of whatsoever nature and howsoever arising, including any negligent rescue operation and any other form of negligence is intended to be as broad and inclusive as it's permitted by applicable law in which the event is conducted.
5.10.7 Waive and relinquishes the right to sue or take any action proceeding against the releases (or any of them) for any and all claims, demands, losses or damages of the participants on account of any injury, death, damage to property or any other cause of action, which is caused or alleged to be caused in the whole or in part by the negligent, fault, act or omission of the releases (or any of them) or otherwise.
5.11 Personal Insurance Responsibility:
Participants must arrange their own insurance for personal injury or property damage. Fix Events does not provide coverage.5.12 Event Modifications:
Fix Events reserves the right to alter the event course, distance, timing, or format. No refunds will be issued for such changes.
5.13 Fix Events reserves the right to delay the commencement of the race in the event of heavy rain or thunderstorm or extreme weather condition. Should the condition persist after delay, the organizer reserves the right to cancel the race without any refund. In the event of a catastrophic or natural disaster resulting in postponement or cancellation of the above event, the organizer shall not be held responsible for any claims whatsoever in any form made by individuals or parties concerned.
5.14 Participants must at all times follow the respective event route, the direction of security officials, traffic management officials, event officials and any enforcement officers.
5.15 Equipment Use Disclaimer:
Participants must ensure any personal equipment used is safe. Fix Events accepts no responsibility for injuries from faulty or unsuitable gear.
5.16 No Responsibility for Third Parties:
Fix Events is not liable for the actions of third-party vendors, volunteers, contractors, or sponsors.
5.17 Waiver of Class Action Lawsuits:
Participants waive the right to participate in any class action lawsuit. Any legal claim must be resolved individually.
5.18 Force Majeure:
Fix Events is not liable for event disruption caused by factors beyond its control, including but not limited to:
• Severe weather
• Natural disasters
• Acts of terrorism
• Government restrictions
• Health emergencies (e.g., pandemics)
5.19 Fix Events shall not be liable for any refund, loss (including indirect or consequential loss), damage or expense caused by a Force Majeure Event.
5.20 Fix Events will not be responsible for any loss and/or damage to his/her person or otherwise, to the belongings and items deposited at the event baggage storage provided for the participants. The sponsors and/or organiser also reserve the absolute right to check any item or bag deposited for security purposes.
5.21 Basic personal information will be shared with Fix Events chosen medical provider for their professional purposes.
6. Photography and Media Consent
6.1 Participants consent to being photographed or filmed during the event. Fix Events may use images for promotional purposes. If you do not wish for your photos to be uploaded or used for marketing purposes, you have the right to opt out. To do so, please email us at info@thefixevents.com prior to the event or within 14 days after the event date. Upon receiving your request, we will ensure that your photos are excluded from our platform and any promotional materials.
6.3 Photography and Video Consent of a Minor
By registering your child for a Fix event or activity, you consent to your child being photographed and/or filmed during the event or activity. You agree that Fix Events may use these photographs and video recordings for promotional, marketing, advertising, and other legitimate business purposes across print, digital, social media, and other communication channels without further notice or compensation.
The Sports Media Agency Statement of Intent
7.3 Fix Events does not and will never sell your personal information to any third party in connection with a charity enquiry or charity program.
7.4 Your personal data will only be shared under the following circumstances and solely with your explicit consent:
• A charity you have expressly given permission to access your data so you can take
part in a challenge or event on their behalf.
• A charity selected by our partner based on the category of events or challenges you have explicitly requested to participate in.
• A partner who provides a benefit or service to support you or the charity in your fundraising activities.
7.5 By providing your details to a charity, you give explicit permission for them or their appointed agency to contact you regarding the event or similar events they believe may interest you. This may include contact through email, phone, text, or other preferred methods to support your participation or encourage further support for their cause.
8. Contact Information
For any inquiries, please contact:
Code of Conduct
Fix Events is committed to providing a safe, welcoming, and inclusive environment for all participants, volunteers, staff, and spectators. By entering a Fix Event, you agree to abide by this Code of Conduct at all race venues and Fix Events.
All decisions regarding appropriate or inappropriate behaviour are at the sole discretion of Fix Events.
Expected Behaviour
• Be considerate and respectful to all participants, staff, volunteers, and spectators.
• Refrain from demeaning, discriminatory, or harassing behaviour and speech.
• Be mindful of surroundings and fellow participants. If you witness or are involved in a dangerous situation or see someone in distress, alert a race marshal immediately.
Unacceptable Behaviour
Unacceptable behaviour includes but is not limited to:
Harassment or Abuse: Intimidating, harassing, abusive, discriminatory, derogatory, or demeaning conduct toward any participant, staff, volunteer, or spectator.
Harassment Includes:
• Offensive verbal comments related to gender, sexual orientation, race, religion, or disability.
• Inappropriate use of nudity or sexual imagery.
• Deliberate intimidation, stalking, or following.
• Harassing photography or recording.
• Sustained disruption of event proceedings.
• Inappropriate physical contact and unwelcome sexual attention.
Inappropriate Attire: Wearing clothing unsuitable for a sporting event, including provocative or potentially offensive attire.
Physical or Verbal Aggression: Physical, written, verbal, or other abuse, intimidation, threats, harassment, stalking, pushing, shoving, or any physical force that creates a disturbance or causes danger or anxiety to others.
Weapons: Possession of any item that could be used as a weapon and may pose a danger to others.
Offensive Behaviour: Boisterous, lewd, or offensive behaviour or language, including profanity, obscene gestures, or racial, religious, gender, or ethnic slurs.
Illegal Substances: Possession or use of any illegal substance. Fix Events strictly prohibits illegal substances at all events.Disturbing the Peace: Assembling for the purpose of disrupting the event, committing unlawful acts, or engaging in offensive behaviour.
Non-Compliance: Failure to follow event rules or venue regulations as instructed by the Race Director or event officials.
Consequences of Unacceptable Behaviour
Unacceptable behaviour will not be tolerated under any circumstances. Anyone asked to stop unacceptable behaviour is expected to comply immediately. Fix Events may take any action deemed appropriate in response to unacceptable behaviour, including but not limited to temporary or permanent suspension from current or future events.
Reporting Unacceptable Behaviour
If you experience or witness unacceptable behaviour or have concerns during an event:
• Notify a Fix Events staff member or marshal immediately.
• All reports will be handled discreetly and confidentially.
• Fix Events staff are available to help contact venue security or local law enforcement if necessary and will provide support to ensure your safety throughout the event.
For any concerns before or after an event, please contact: info@thefixevents.com
