We look forward to welcoming you to your MoRun! Hopefully all your questions are answered on this page. Please check here first before emailing us. If you can't find the answer to your question contact our team at firstname.lastname@example.org
See you this November!
- How do I know I am registered?
As soon as you register you will receive an email confirming your entry. You need a unique email address for everyone you register. Please keep an eye on your inbox in the lead up to your event as we will send regular newsletters with race day info, race number details and everything you need to know for race day.
- When do I receive my race pack?
We email you your race number and details and this also goes on the website prior to the event so you can search if you haven’t received your email for any reason. You then collect your race packs at registration on the morning of the event.
- Can I Enter a team?
Absolutely! Get as many friends, family or colleagues together to join you. Make sure everyone you want to be in your team uses exactly the same team name when booking.
Firstly you can have as many people you like running under your group. Results are based on a minimum of 4. If you have 20 people running in your group results are split in to groups of 4 so the first 4 that cross the finish line go in to Team1 and the next 4 go in to Team2 and so on. This means you can still all run your individual race and our race timing system works out the rest! So start recruiting as many team members as possible and see how you do against all the other MoRunners.
Details on how to register a team can be found here https://www.mo-running.com/blog/registering-a-team
- How do my friends and I create a team if we register individually?
It's easy, just log in to your profile and under the event you have entered you can enter a team name. Just make sure you all put in EXACTLY the same team name and you will then see your team members under this profile and you can then get team results at your event (as long as you have a minimum of 4 people)
- Will I receive race information in the lead up to my event?
Yes we send out email newsletters giving you updates on your race, information from partners and general details to get you ready for race day. You will receive a number of emails which include your race number details.
- Will I be chipped timed?
Yes all our events (unless otherwise stated) are chip timed! In most cases you will use our disposable race chips. You need to ensure you put these on correctly on your shoe (race instructions will be given via email and this info is on your event information page on your event page).
- Can I find the race number list prior to the event?
Yes, your event race list will be online approximately a week prior to your event. Please make a note of your race number and that of friends as you will collect your race pack on the morning of the run.
- What happens if I don't receive my race email?
If you don’t receive your race email it may be because the wrong email address was inputted or the race email went in to your junk mail so please check carefully. All information will be on the website of the location you are taking part in and a race listing with your race number will be online the week before the event.
- Can I get a refund if I can't take part?
The Fix Events refund policy is: You can cancel up to 14 days before the event and receive a 60% refund (excluding online admin fee). Or, you can choose to transfer your registration to another Fix Event (£5 transfer fee applies). To do so you must email email@example.com. Unfortunately, after that, we cannot give refunds or transfer your entry to anyone else.
- What do I get for taking part?
Full race chip timing with instant results at the event, a cool medal, drinks, snacks, trophies for winners and an all round highly professional and fun event to be part of.
- Can children take part?
We typically allow children to take part in all our events (unless specific information is given for a set event) Please note that children remain the responsibility of their parents/guardian throughout our events. If the parent/guardian is satisfied the child/children can confidently run unaccompanied they may do so, with a parent/guardian remaining onsite at all times.
- Can I run with a buggy?
Yes this is typically ok for most locations however please check the run route course as some locations can be a mix of path, trail, grass so not always suitable for running with a buggy. Also please try and stay to the left as much as possible to give room for other runners.
- Can I register on the day of the event?
This is possible only if the event isn’t sold out. This will be stated on the website prior to the event.
- Can I wear headphones?
Yes we do allow this but please note it is your responsibility to make sure you can hear what's going on around you when running, including marshals and general public.
- Can I volunteer to marshal at the event?
Absolutely! If you miss out on a place or just want to help out on the day and marshal that would be great. We need as much help as possible to ensure we can give runners the best experience possible and that includes plenty of marshals on the course, helping with registration, bag storage, water stations, handing out medals and general event support. Typical volunteer hours are from 8am until around 12pm and all volunteers will get drinks, snacks and a free entry to any Fix Event!! Please get in touch by sending an email to firstname.lastname@example.org. We would welcome you to join our team.
- Can I run with my dog?
Yes that's absolutely fine. Please just make sure your dog is on a lead and that you are careful on the course and respect other runners and park users.
- How does MoRunning support the Movember Foundation?
Entry fees cover the costs of putting the event on. This includes marketing, PR, web development and management, communications, race day setup including venue fees, all supplies, medals, trophies, race numbers, staffing, transport, printing, headbands and race timing! We work extremely hard to promote, market and support our chosen charity the Movember Foundation and fundraising for Men's Health. Please help us support the cause by making a donation when registering or set up a JustGiving page here https://www.mo-running.com/fundraising
- Do I need to fundraise for the Movember Foundation?
You are not required to fundraise but if you choose to that would make a huge difference to the charity, whatever amount you raise. For details on fundraising please visit our fundraising page here https://www.mo-running.com/fundraising
Alternatively you can make a one off donation during your entry.
Please also note you can fundraise for any charity of your choice.